Terms & Conditions
Payments Accepted:
Credit cards: Visa & Mastercard
Checks: We accept personal checks, money orders, cashiers checks, or corporate checks. However, shipping
will only take place once the check has cleared.
International Orders: International orders are required to make payment wither through a secure method of
payment (Western Union) or bank wire.
Bank Wires: We also welcome bank wires
Return Policy:
We are committed to your 100% satisfaction. If you are not satisfied with your purchase you may return it within 7 days of the date received. We will refund the price of the item less 15% restocking fee.
Return Procedure:
Request by e-mail, phone or fax your RMA (Return Merchandise Authorization) prior to returning any item. Once authorized, please include all receipts or printed email confirmation, and original packaging supplies in the box and return it insured. No shipping charges will be refunded. Failure to do so may result in denying the return or charging a higher restocking.
Any damage claims must be submitted to us via telephone, e-mail or fax within 48 hours of receiving the package. We highly recommend that you inspect the package as soon as you get it as we strictly enforce the timetable.
Shipping Methods:
We usually ship within 48 Hours of receiving an order. Since we deal with handmade items and special handling may be required it may take up to 10 days to ship. As a rule of thumb plan to receive your order 2-3 weeks from the day you place your order. If you have a question or concern about the delivery time of an order please feel free to email us. If we can accommodate by rushing your order or by choosing a faster shipping method we will certainly do so. Extra shipping charges will apply.
We usually ship UPS Ground, FedEx Ground, or USPS the choice of carrier is at our discretion. For orders to AK, PR, HI and other US territories, Canada, and other countries, extra cost will be incurred. However, you can go ahead and submit the order as is and we will email you with adjusted shipping cost for your final approval. Upon approval we will bill/charge and ship.
Attention international customers: Even thought we carry handmade goods which are typically enjoy low to no duties in many countries, you may want to contact your country’s tax authorities to determine if there is any import duties assessed on these products.
Delivery areas:
We deliver to the continental US, non-continental US, Canada and worldwide.
Shipping Policy:
1.Free Shipping Items: If you purchase a “free shipping” and decide to return it, the normal shipping charges will apply towards
any credit you be eligible for.
2.Large Items: Large items such as Mosaic tables, fountains etc… may require to be shipped via freight in such case we will pick
3.International Orders: Beware duties may apply.
4.Wholesale Orders: Wholesale orders are assessed actual shipping and handling cost. We try to cap them to 15% please email
us at wholesale@themoroccanbazaar.com for minimums, applications, and any other concerns you may have.
